I cannot sign in

Work from the top down. Most lockouts end on one of these steps.

Password

1. Check the keyboard layout and Caps Lock.
2. Reset the password. Look in Inbox and Spam.
3. The email link is single-use. If /reset-password has no token, you are sent back to the forgot-password form.

No email arrives

• Wait a few minutes and click Resend (there is a cooldown).
• Allow astraof.com as a sender.
• A new IP gets a separate authorize this login email — the password alone is not enough.

Two-factor authentication

• Try another method on the 2FA screen: authenticator, SMS, passkey.
• The authenticator field also accepts a backup code xxxx-xxxx.
• If you lost both the phone and the codes, email support@astraof.com from the address on the account. Recovery takes time and identity checks.

Unclaimed account

An unclaimed account does not move to another computer. If you never added email, it cannot be recovered on a new device. On the same device, open Claim Account.

Client

• Install a fresh build from the official page or use the web app.
• Clear the app cache: Accessibility and device storage.
• Revoke other sessions if you suspect a takeover: Linked devices.

Other contacts: How to contact support.