Write from the email address on the account. That is the fastest way for us to find the right user.
Where to write
| Address | Topic |
|---|---|
| support@astraof.com | Sign-in, account, 14-day refunds, appeals |
| privacy@astraof.com | Export, deletion, data-rights requests |
| legal@astraof.com | Law-enforcement and legal mail |
| dmca@astraof.com | Copyright |
| security@astraof.com | Vulnerabilities (do not disclose them first) |
| i18n@astraof.com | Translation mistakes |
| product@astraof.com | Ideas and platform requests |
| press@astraof.com | Press |
Content report form: astraof.com/report. Service status: /status.
What to include
- Your AstralTag and user ID if you have it.
- Client info: in settings, click the client-info block at the bottom of the sidebar to copy it.
- Steps, screenshots, a short recording. For bugs use the template: Reporting a bug to Astral.
Clear, non-duplicate bug reports can earn an invite to the testers community and a Bug Hunter badge.
Do not send passwords, full backup-code lists, or bot tokens.